Refund policy

Return and Refund Policy

All sales are generally final. Please review your selected product variant, shipping address, and order details carefully before completing your purchase.

Damaged or Defective Items:
If your order arrives damaged, defective, or materially different from what was ordered, contact us within 7 days of delivery at gloweytree.support@gmail.com. Include your order number, a description of the issue, and clear photos or videos. After review, we may provide a replacement or refund for an eligible issue.

Lost or Undelivered Orders:
If your order does not arrive within the estimated delivery period, contact us so we can investigate the shipment with the carrier and fulfillment provider. If the package is confirmed lost or undeliverable, we may provide a replacement or refund.

Non-Eligible Reasons:
We do not generally accept returns or refunds for change of mind, incorrect product selection, incorrect size or LED option selected by the customer, failure to read the product description, or an incorrect or incomplete shipping address provided at checkout.

Order Cancellations:
Cancellation requests must be submitted as soon as possible after placing an order. Once an order has entered processing or has shipped, it may not be possible to cancel it.

Unauthorized Returns:
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted or refunded.

Refunds:
Once an approved refund is issued, it will be sent to the original payment method. Banks and payment providers may require 5–10 business days to post the refund.

Shipping Costs:
Original shipping charges are generally non-refundable unless the issue was caused by an error on our part or the item arrived damaged or defective.

Shipping Protection:
If shipping protection was purchased, eligible loss or damage claims may be reviewed separately. Contact us with your order number and tracking information.

Contact:
For return or refund questions, contact us at gloweytree.support@gmail.com.